We get it, things happen
Your salon appointments are very important to us at Joe Bae Salon.
We appreciate and value our clients and we reserve appointment times especially for you so we can provide the dedicated service and attention you deserve. We understand that life can be unpredictable, though, and that sometimes cancellations are necessary. When this happens, we ask that you give us as much advanced notice as you reasonably can so that we can make the time available to our other clients.
Please understand that a forgotten appointment or last-minute cancellation means the salon loses out on the opportunity to fill the appointment time. Clients on our waiting list miss the opportunity to receive services and, if the stylist is unable to fill the time, the stylist misses out on the opportunity to earn income.
To help avoid missed appointments and last minute cancellations, Joe Bae Salon confirms appointments by text message approximately 72 hours in advance of the scheduled time. Please take advantage of this notice to consider whether a cancellation is necessary. The sooner you let us know, the sooner we can reschedule your appointment and the more likely it is that the time can be used to provide services to another client.
The PolicyIn the event you need to cancel your appointment, please try to give the salon at least 48 hours’ advanced notice. Cancellations with at least 48 hours’ notice will not be charged. If 48 hours’ notice is not given, but we receive notice within 24 hours of the appointment, cancellations will be charged 50% of the cost of the scheduled service, as there is still a chance that the appointment can be filled. Without at least 24 hours advanced notice, refilling the appointment time is very unlikely and cancellations will be charged for 75% of the cost of the scheduled service. We understand that it’s not always possible to know in advance when an appointment must be cancelled. Emergencies, accidents, illness, and such can happen suddenly. When they do, we will try to be understanding of these rare occasions, however the salon keeps records of these occurrences so as to prevent abuse of the policy. We appreciate you taking the time to familiarize yourself with our cancellation policy and hope you understand how it allows us to provide our clients with the highest level of service and availability and our stylists with a rewarding work environment.